All contracts of sale shall be deemed to incorporate these terms and conditions. No variation or addition to these conditions is effective unless it is agreed, in writing, by a company director.

•  Xuberance reserves the right to supply the goods on a pro-forma basis, shipment not being made until full payment has been received. Payments not due before sale, shall be made to Xuberance within fourteen days from the issue of the company's invoice.

•  All goods remain the property of Xuberance Ltd until payment is received in full.

•  The sale price quoted is subject to the terms written into the contract, and exclude VAT, which will be added at the current rate as of the date of the invoice.

•  Xuberance reserve the right to charge interest on any monies due to the company and remain unpaid after the 14 days at the rate of £3.00% over the rate of Barclays PLC.

•  All goods collected or received must be checked immediately on receipt. Any damages, faults, shortages, discrepancies must be advised in writing to Xuberance Ltd within 24 hours of receipt of goods.

•  Xuberance do not offer a sale or return basis, due to the fact that many of our goods are made to customer specific orders.

•  No liability shall attach to the company for any delay or failure to deliver due to circumstances which are outside its control.

•  Xuberance always endeavour to ensure that the goods requested are suitable for clients needs prior to taking the order, but take no responsibility for goods ordered that the client later decides isn't appropriate.

•  Xuberance provide initial design and consultation free of charge, however when a client requests initial design work consultation / proposals etc, Xuberance reserves the right to charge a fee if any subsequent work not carried out by Xuberance.

•  Xuberance will not accept any responsibility for customer errors when they submit print ready artwork.

•  Xuberance reserves the right to charge for proofs.

•  Where a proof is required, and is subsequently signed off by the client, Xuberance will not accept any responsibility for errors on the proof.

•  Xuberance will not accept any responsibility for damages / breakages / injuries etc caused through misuse of the product.

•  Once the work has started and contract signed, Xuberance reserves the right to charge the full sale price for any cancelled orders.

Conditions of Hire

All contracts of hire shall be deemed to incorporate these terms and conditions. No variation or addition to these conditions is effective unless it is agreed, in writing, by a company director.

•  Payment

a) The hire prices quoted are for the duration stated in the contract, and exclude VAT, which will be added at the current rate as of the date of the invoice.

•  Xuberance reserves the right to charge the full cost before the commencement of hire. Payments not due at commencement of hire shall be made to Xuberance within fourteen days from the issue of the company's invoice.

•  Xuberance reserve the right to charge interest on any monies due to the company and remain unpaid after the fourteen days at the rate of £3.00% over the rate of Barclays PLC.

•  Xuberance reserves the right to vary the hire rate in the event of increase in the cost of materials and or transport.

2. Delivery of equipment

•  It is the duty of the hirer to provide a duly authorised representative to collect the goods from Xuberance Offices or provide a representative to collect / sign for the goods if delivery has been agreed.

•  Xuberance reserves the right to make substitutes without prior warning for any display / furniture that may be unavailable.

•  During the hire period

All the hired property remains property of Xuberance.

During the hire period the hirer:-

•  Must ensure that the goods are kept in good condition, and in any event of the of any article being damaged beyond repair or lost by fire, theft or any other cause whatsoever, will pay Xuberance the full replacement value of the hired articles plus the original hire charge. In the event of any article being damaged and requiring repair, the hirer will be liable for the cost of repair or replacement of the good hired. Xuberance will undertake the repair / replacement and will invoice the hirer in full.

•  Will keep the hired article/s fully insured to their full replacement value against all risks.

•  Shall not interfere with or adjust the equipment in any way whatsoever other than in accordance with the companies written service instructions.

•  Will not use anything except for Velcro when attaching graphics etc to any display. Anything else used (staples/ drawing pins etc) Xuberance will impose a penalty charge.

4. Return / collection of hired equipment

a) The goods must be returned to Xuberance on the date agreed; any delay in return or part return will incur a penalty charge greater than the original hire price.

•  If collection has been agreed, the goods must not be left with any third party or unattended at a venue, but must be handed over to the collecting agent, and a signature obtained by them for a safe return of the goods. If the hirer fails to provide for this, they will not be permitted to dispute subsequently the facts of the collection and be deemed to have accepted the collection on these conditions.

•  If the goods are not returned to Xuberance and are subsequently deemed to be lost and irreplaceable, Xuberance will invoice the hirer for the full retail value at that time of invoice and for the hire charge.

•  It is the responsibility of the hirer to ensure that the hired items return to Xuberance in the same format as when they were delivered. I.e. All Velcro, posters, tape etc must be removed before returning. Where this is not the case the hirer will be charged a cleaning cost.

•  Hirers are reminded that all equipment should be cleared / emptied of all personal belongings before collection as no responsibility can be accepted for their safe custody.

5. Cancellation

Cancelled orders will be charged depending upon notice.

a) 2 weeks before commencement of hire a charge of up to 25% may be made

b) 1 week before commencement of hire a charge of up to 50% may be made

c) Xuberance reserves the right to charge the full hire price for cancellations made within a week before commencement of hire.

6. Additional Terms and Conditions

No liability shall attach to Xuberance for:-

•  Loss or damage howsoever caused to customer's own goods.

•  Any damage or injury caused by the misuse of the company's property.

•  Xuberance reserves the right at its absolute discretion to suspend or cancel any services (whether in whole or in part) under its contract with the hirer in any case where the hirer is in breach of that contract or in breach of any credit arrangements, whether the same be under that contract or any other contract or arrangement between the hirer and the company.

•  Complaints regarding the hired articles should be submitted in writing during the open period of the contract as, these will ensure that they are fully investigated on site. Any other complaints should be submitted to Xuberance Offices within 14 days of completion of contract.